Frequently Asked Questions (FAQ)

Do you have any doubts or questions? We are here to help! Find answers to our customers' most common questions below.

📦 Orders and Shipping

Where do you ship?

We ship throughout Europe. Whether you are in Spain, Italy, France, Germany, Portugal, or any other country in the European Union, we deliver directly to your home.

How long does it take to receive my order?

Delivery times vary by destination, but generally, you will receive your order within 3-7 business days. You will receive an email with the tracking number to follow your package in real time.

How can I track my order?

After shipment, you will receive an email with the tracking number and a link to track your package in real-time directly on the courier's website.

Can I modify or cancel my order?

You can modify or cancel your order within a few hours of purchase, before it is processed. Contact us immediately by email with your order number, and we will do our best to help you.

What happens if the package does not arrive?

If your order does not arrive within the expected timeframe, please contact us immediately. We will check the shipping status and find a solution for you.

💳 Payments and Security

What payment methods do you accept?

We accept: Visa, MasterCard, Apple Pay, Google Pay, and PayPal. All payments are safe and secure.

Is my payment data safe?

Absolutely. All transactions on KeBacan.Shop are protected with SSL encryption. We never store your credit card details.

Can I pay in installments?

Currently, we do not offer installment payments, but we are evaluating this option for the future. Stay updated on our news!

Will I receive an invoice for my purchase?

Yes, you will receive an order confirmation via email with all the purchase details. To request a tax invoice, please contact us with your company details.

🔄 Returns and Refunds

Can I return a product?

Yes! You have 30 days from the receipt of the order to return the product if you are not satisfied. The product must be in its original, unused condition and in its original packaging.

How do I make a return?

Contact us via email, indicating your order number and the reason for the return. We will reply within 24-48 hours with return instructions.

When will I receive my refund?

Once the returned product is received and verified, we will process the refund within 5-10 business days to the same payment method used for the purchase.

What if I receive a defective or incorrect product?

We apologize! Please contact us immediately with a photo of the product and your order number. We will arrange to send you a replacement or issue a full refund, at no additional cost to you.

⭐ Products and Quality

Are the products original and certified?

Yes, all products on KeBacan.Shop come from selected European suppliers and comply with CE standards and European Union regulations. Quality guaranteed, without compromise.

How do you select products?

Each product is carefully selected by our team, evaluating quality, supplier reliability, certifications, and value for money. Only the best makes it to KeBacan.Shop.

Can prices change?

Prices may vary based on promotions and availability. The price applied to your order is always the one shown at the time of purchase.

Do products have a warranty?

Yes, all products are covered by the European legal warranty of 2 years for conformity defects, as provided by EU regulations.

💬 Support and Contact

How can I contact you?

You can contact us via the contact form on our website or by email. Our team responds within 24-48 hours on business days.

Do you have a physical store?

No, we are an exclusively online store. This allows us to reduce costs and offer you more competitive prices!

Can I trust KeBacan.Shop?

Absolutely! KeBacan is a registered trademark of Clever Trading SL, a company with its registered office in Spain. We operate in full compliance with European regulations on e-commerce and consumer protection.